Last updated: April 17, 2026
Privacy Policy
This Privacy Policy describes how Candor Financial Partners LLC, a Florida limited liability company doing business as Candor Medicare ("Candor," "we," "us"), collects, uses, and shares information when you visit this website, submit a form, or speak with one of our licensed advisors. Candor is an independent insurance agency. We are not affiliated with the U.S. government or the federal Medicare program.
1. Information we collect
- Contact information you give us on the "Get Started" form: first and last name, email address, phone number, and ZIP code.
- Medicare-related responses about your current situation, the coverage type you're exploring, and what matters most to you in a plan. We use this to route your request to a licensed advisor and prepare for the call.
- Consent records — when you check the TCPA consent box, we store the consent language, version, timestamp, your IP address, and your browser's user agent. This lets us prove that you opted in, as required by federal law.
- Call information — if you call us, we may record the call for quality and compliance purposes and retain the recording as required by CMS.
- Analytics — we use Vercel Analytics, a first-party, cookieless analytics tool, to measure page views and site performance. We do not use Google Analytics, Meta Pixel, or other third-party advertising trackers on pages that collect health-related information.
2. How we use your information
- To have a licensed advisor contact you about Medicare plan options.
- To prepare a Scope of Appointment (SOA) before we discuss specific Medicare Advantage or Part D plans with you, as required by CMS.
- To comply with CMS recordkeeping, TCPA consent proof, and state insurance department requirements.
- To improve the website and our service.
3. How we share your information
We do not sell your personal information, and we do not share it with insurance carriers for marketing purposes without your permission. We share information only:
- With our service providers (Neon for database hosting, Vercel for hosting and analytics) under confidentiality obligations.
- When you ask us to — for example, when you direct us to submit a plan enrollment application on your behalf.
- When required by law, regulation, CMS audit, or a subpoena.
4. Data retention
Because Medicare marketing is regulated, we retain lead records, Scope of Appointment records, call recordings, and related compliance data for at least 10 years from the date of the interaction, and TCPA consent records for at least 4 years. After those periods expire, we delete or anonymize the records.
5. Your rights
Depending on where you live, you may have the right to request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to our legal recordkeeping obligations). California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, correct, and opt out of sale or sharing of personal information. We do not sell personal information.
To exercise any of these rights, email privacy@candormedicare.com or call (888) 555-0199.
6. Communications and opt-out
You can opt out of marketing calls or texts at any time by replying STOP to a text message, asking the advisor to remove you from the call list, or emailing privacy@candormedicare.com. You can opt out of marketing emails by clicking "unsubscribe" in any email we send.
7. Children
This site is intended for adults eligible for Medicare or their caregivers. We do not knowingly collect information from children under 13.
8. Security
Data is transmitted over HTTPS and stored by our database provider with encryption at rest. Access to lead data is restricted to licensed advisors and authorized staff. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
9. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change.
10. Contact
Candor Medicare — Privacy
privacy@candormedicare.com
(888) 555-0199
Note: This policy is a good-faith draft. Before relying on it in production, have it reviewed by a licensed attorney familiar with HIPAA, TCPA, CCPA/CPRA, and Medicare marketing rules.